This agreement is between you (“Customer” or “you”) and Bruce Telecom in its capacity as an authorized reseller and agent of Bell Mobility Inc. (“Bell”, “Bell Mobility” or “we”) for the sale of Bell Mobility products and services. This agreement includes the following documents, as they may apply to you:
- a summary setting out critical information about what you are signing up for (“Critical Information Summary”);
- an agreement page so you can signify your agreement to our terms (“Our Agreement Page”); and
- the actual terms of service spelling out your, and our, obligations (including the schedules attached) (“Terms of Service” and “Schedules”)
(together the “Agreement”).
You should review the entire Agreement. All of the parts are important and together create a legal contract that applies to you once you have accepted it. Bruce Telecom relies upon your promise that you have reached the legal age of majority in your province or territory of residence and are authorized to enter into this Agreement. If you are a small business, then you and the individual user of the Services and the Device (defined below) are jointly responsible for all obligations in this Agreement, both individually and together. To help you to understand your rights and obligations under this Agreement, these Terms of Service are written in a question and answer format. At the end of these Terms of Service you’ll find Bruce Telecom’s contact information.
This Agreement is for “Bell Services”, Bruce Telecom Services in its capacity as a reseller of the Bell Services, or “Services” (as they will be called in this Agreement), whether prepaid (“Prepaid”) or postpaid (“Postpaid”), which include any wireless telecommunications services provided by or through Bell Mobility, including voice, text, data (including content) or other services, and account administration (for example, account changes and Customer support). This Agreement also applies to any wireless device (“Device”) to be used with the Services. Only Bell issued subscriber identity module cards (“SIM Cards”), which are required to connect your Device to Bell networks, can be activated on Bell networks.
You (a) sign the signature page of this Agreement; (b) click “I Agree” or perform any other form of electronic acceptance; (c) agree verbally to enter into this Agreement; or (d) activate or use the Bell Services.
Bruce Telecom contacts you in many ways, including electronically and over your Device. You can choose how you wish to receive marketing communications from Bruce Telecom as set out below.
(a) Electronic Communications: Unless you decline or withdraw your consent at a later date, you agree that Bruce Telecom may:
(i) send you communications by any means, including electronically, which include commercial information we think may be of interest to you about the mobility products and services and the products and services of our third party marketing partners;
(ii) use certain information about your account and network usage, in a way that does not personally identify you, to prepare reports for our own and others use; and
(iii) use certain information about your account (such as Device or equipment type, postal code and language preferences) and network usage to make some of the communications you receive, and the ads you see on the Devices and equipment used to access our networks, about products and services and the products and services of our third party marketing partners more relevant to you. The information collected may include: for mobile, Internet and/or home phone services, information such as web pages visited, apps used, geographic location and calling patterns, and for TV services, information such as programs viewed.
If you do not wish to receive such communications or allow the use of your information for these purposes, please visit a store location and and speak to one of our Customer Service Representatives, or call 1-866-517-2000 change your preferences.
(b) Telemarketing and Automatic Dialers: Unless you decline or withdraw your consent at a later date, you agree that Bruce Telecom may contact you by phone at your mobile number (and/or at any other contact numbers which you provide from time to time), and using automated dialing and/or announcing devices, to inform you of new offers and promotions, including but not limited to telemarketing messages. If you do not wish to receive such communications or allow the use of your information for these purposes, please call 1-866-517-2000 to change your preferences.
Visit bell.ca/coverage for our latest service coverage areas and maps. Note that Bell and our roaming partners may, without notice, change networks or geographical coverage areas (both in and out of Canada) and remember that Bell or Bruce Telecom is not liable for any loss you or anyone else may suffer as a result of any disruptions or outages to the Services, or as a result of any changes to the networks or geographical coverage areas (both in and out of Canada).
As fast as Bell’s technology and ability allow. Bell or Bruce Telecom do not guarantee the Services will achieve peak speeds (even if you pay extra to get higher peak speeds). Bell may deliver your Services from its different networks (including mobile networks and WiFi networks) in order to facilitate optimal network performance. If you violate Bell or Bruce Telecom’s Responsible Use of Bell Services policy (“Responsible Use Policy”) in Schedule B, then Bell may reduce your speed for network management purposes. If you’d like, you can review the Responsible Use Policy for greater detail.
No. Bell provides 9-1-1 emergency call routing Service (“9-1-1 Service”), which may not always work for a variety of reasons. Also, 9-1-1 Service does not work with all Devices or Rate Plans : data-only Devices like tablets, modems and turbo sticks/hubs or Devices equipped with data only Rate Plans may not support, or be intended for, voice services and either cannot be used to call or access 9-1-1 or if 9-1-1 access is available, it may include important limitations, for example the 9-1-1 operator’s inabiltity to call you back in the vent your call is disconnected. While Bell provides emergency call routing when the 9-1-1 Service is available and the Device is capable, it is your local government that provides the 9-1-1 emergency response services. If you live in an area where 9-1-1 emergency response services are not available, then your call may not be routed to a live operator. Contact your local government for additional information. For an explanation about enhanced mobile emergency call routing such as e-9-1-1 Service and information about where e-9-1-1 Service might be available, please visit bell.ca/e911. Bell is not responsible for any inability to access 9-1-1 Service, to the extent permitted by applicable law.
No. Bell does not guarantee the Services, including 9-1-1 Service, will work on all Devices, especially if the Device was not purchased directly from Bell or it it was modified in a way which Bell has not authorized (including, but not limited to, via manufacturer or third-party software updates or downloads, third-party unlocking services or Device tampering). You Bell SIM Card may not be compatible with all Devices, and your Bell Services (including Rate Plan and Data Feature (as defined in Section 11) must be used exclusively with the specific type of compatible Device that Bell has identified at bell.ca. It is your responsibility to ensure that your chosen Device is able to fulfill your requirements, including that it is compatible with connecting technologies if you need handsfree or similar capabilities.
Bell may change the minimum technology requirements for the Bell Service in which case you may need to replace your Device. If you fail to do so, your Device might not be adequate to access the Services and your only remedy will be to cancel the affected Bell Services.
Any credit or refund for Service unavailability is entirely at Bruce Telecom’s desecration.
Month-to-month (“Month-to-Month Term”), unless you and Bruce Telecom agree to a different commitment period (“Commitment Period”). If you agreed to a Commitment Period of 12 months or longer, Bruce Telecom will notify you 90 calendar days prior to the expiry of your Commitment Period. To ensure continuity after your end date, this Agreement will continue to apply and Bruce Telecom will continue to provide you with Bell Services on an ongoing Month-to-Month Term, unless you cancel your Agreement as provided in Section 56 or the Rate Plan (defined below) you subscribe to is no longer available.
Bruce Telecom provides you with a variety of subscription options when ordering Bell Services. You can subscribe to a pre-defined bundle of Services (your “Rate Plan”), add features (not within the bundle) that interest you (an “Add-on”), and have the additional option of using and paying for certain Services as-needed (“Pay-Per-Use”). The amount you must pay for any use of the Services (your “Charges”) will vary depending on the combination of Services you select. Any usage over and above that which is included in your Rate Plan or Add-on is additional usage (“Additional Usage”) and will be charged in accordance with Section 12. Remember that you are responsible for choosing the combination of Services that is most appropriate to your needs.
You will pay extra for that. Additional Usage will be charged to you at the Pay-Per-Use rate (visit bell.ca/payperuse), unless your Rate Plan or selected Add-ons specify a different rate, which may change over time in accordance with Section 53.
There may indeed be cases where additional fees (“Fees”) apply, for example, if a Customer service representative completes a transaction on your behalf. Visit bell.ca/onetimefees for additional information. Fees are usually charged separately from your Rate Plan and may change from time to time in acccordance with Section 53.
You can review your account and your voice, text and data usage online through bell.ca/MyBell, or by downloading the Bell Self serve App to your Device. You can update account information, add Add-ons to your account, view your Rate Plan details, manage which subscriber(s) on your account is authorized to unblock data and accept additional data charges for your account (each such subscriber, an “authorized user”), edit your notification preferences for data blocks, and monitor and manage your monthly activity to ensure your usage remains within your Rate Plan or Add-on limits through your self serve profile.
It depends on the Service being used.
(a) Voice: Both local and long distance calls are rounded up to the nearest minute, unless otherwise stated. Time begins when you initiate a call (for example, by pressing “Send”) or, for calls you receive, from the moment the call request connects to Bell’s network (which may be before the Device rings) until the time the activity is disconnected (for example, by pressing “End”). If you call a phone number outside of your local coverage area or if you receive a phone call when outside your local coverage area you will be charged for long distance Services. Airtime and long distance Charges also apply to call forwarding. For an explanation of local and long distance coverage areas, visit bell.ca/coverage. Calls to special numbers (excluding those operated by and on behalf of Bell), including those beginning with a “#” or short codes (billed per call) are not included within your Rate Plan or Add-ons and may result in additional charges.
(b) Text: Bell counts your incoming and outgoing text messages. Long text messages may be broken up into smaller segments, in which case you will be charged per segment. There may be circumstances where your Device is inactive and incoming text messages are received by Bell’s networks but cannot be delivered to your Device. Applicable text Charges continue to apply and you will be billed for those text messages even if you do not immediately receive them. Interactive text messages (also known as premium short code messages) are billed outside of normal text message Charges and additional Fees apply. Premium short code messages can be stopped by replying to a message with the word STOP. Visit bell.ca/antispam for further information or to block premium short code messages. Texts to special numbers (excluding those operated by and on behalf of Bell), including those beginning with a “#” or short codes (billed per text) are not included within your Rate Plan or Add-ons and may result in additional charges.
(c) Data: Data usage is rounded up to the nearest kilobyte, unless otherwise stated (for example, Mobile TV). Applicable data Charges apply from the moment a data transmission starts and are measured by the data sent and received by Bell’s networks in connection with such transmission, whether or not the data request is successfully completed. This means that usage details that you see on your account may be greater than the data actually received by your Device in connection with the Services. Note as well that certain third party apps may generate data usage even when you are not actively engaged in using them – it is your responsibility to understand how much data is used by your selected app(s). Certain Rate Plans or Add-ons that include data may apply to on-Device transmissions only – so if you use your Device as a modem or tether, then you may be charged Pay-Per-Use Charges for data Services. Bell will temporarily block data usage on your account once it reached $50 in Additional Usage Charges for domestic data per billing cycle. At such time, all subscribers on your account who have reached 100% of their Data Feature will be blocked. If you or any authorized user(s) on your account wish to unblock data on your account, then you (or they) may expressly consent to continued Additional Usage Charges. If you (or they) do not consent, then data Services will be blocked on the account until the start of the next billing cycle. You will also receive notice if your access to data Services is restricted or suspended due to a credit limit or past due amounts as set out in Section 58.
(d) Roaming: You’re “roaming” whenever your Device has to use another wireless service provider’s network to send or receive voice, text or data transmissions. Roaming can occur in Canada or internationally. Depending on your Rate Plan, international roaming rates may be significantly higher. Your Device will not be able to roam internationally unless you ask Bell to enable this function and Bell agrees to do so. Certain Rate Plans do not include international roaming and some Devices are unable to roam internationally. If you enable this function and enter an international roaming area, you will be advised that you are roaming internationally and be provided with details on your roaming rate Charges. For current roaming rate Charges, visit bell.ca/travel. Bell will temporarily block data roaming usage on your account once it reaches $100 in Additional Usage Charges for international data roaming per billing cycle. If you or any authorized user(s) on your account wish to continue using data roaming, then you (and they) will be given the opportunity to purchase a travel pass. If you (or they) do not purchase a travel pass, then data roaming Services will be blocked on the account until the stat of the next billing cycle. You will also receive notice if your access to data roaming Services is restricted or suspended due to a credit limit or past due acounts as set out in Section 58.
Rounding practices for U.S. and international voice and data roaming may vary depending on how the wireless service provider permitting you to access their network calculates usage.
Bruce Telecom may restrict Rate Plan changes, or require that you pay a Cancellation Fee (as described in Section 57).
Certain Rate Plans are only available in certain locations. If you move to a different location than the one indicated on your account and wish to continue your Bell Services, you may need to change your Rate Plan (see Section 16) and/or your mobile number. Visit bell.ca/onetimefees as additional Fees may apply
Certain Rate Plans can be shared (check the Rate Plan or Data Feature details). There are some things you should consider. If you share a Rate Plan or Data Feature with others (“Share Plan”), your Services are pooled and made available on a first-come, first-served basis each monthly billing cycle among the subscribers on the account. In other words, you might not receive the full allowance of Services in your Rate Plan or Data Feature in any monthly billing cycle if the included allowance is used up by other subscribers first. Some Services in a Share Plan can’t be shared, and some Services cannot be blocked from other subscribers. A Share Plan requires at least two Devices on two separate plans designated as sharable
System access fees (“SAF”) and 9-1-1 Service Fees apply only to certain Rate Plans and are charged as part of the consideration for Bell providing Services to you. Unlike the Government 9-1-1 Fees described in Section 45, they are not required by nor collected for any government. If you wish (and subject to Section 16), you may select one of Bell’s current Rate Plans that do not charge SAF or 9-1-1 Service Fees.
No. You do not own or acquire any right in any assigned mobile number or identifier for Bell Services (e.g. IP address, email address,web space URL, host name, Internet fax). Bruce Telecom may, at any time and without liability, change or withdraw any number or identifier assigned to you. Your mobile number may be automatically transmitted to the person you call, other carriers or to us. You can block this display either permanently or on a per-call basis at any time in accordance with the instructions posted from time to time on bell.ca/mobility.
(a) Transfers to Bruce Telecom. Bruce Telecom will ask your existing service provider to “transfer-in” or “port-in” your existing mobile number if you: confirm that you have the right to make the request; (ii) authorize Bruce Telecom to share with your existing service provider your information relevant to the transfer request (which may include personal information); and (iii) complete and sign any required request form. You are responsible for payment of fees and taxes owed to your existing service provider (including any applicable cancellation fee).
(b) Transfers from Bruce Telecom. If you or your new service provider ask us to, and your assigned account and mobile number are active, Bruce Telecom will process a “transfer-out” or “port-out” request for your mobile number to your new service provider. You are responsible for all Charges, Fees and taxes associated with the transfer from Bruce Telecom, including any applicable Cancellation Fee and unpaid account balances. Please refer to Section 56 to understand how to end your Agreement.
Bruce Telecom is not responsible for any interruption, disruption or disconnection of any services associated with the mobile number which is the subject of a transfer request. A “transfer” of a mobile number does not include the transfer of any associated services (including voicemails), or devices.
You are responsible for the protection of your account(s) and password(s) and for all use of your account, the Bell Services and your Device by yourself and any other users (including subscribers on your account whether or not they are “authorized users” (as defined in Section 14 )). You must also protect your Device from theft, unauthorized use and software corruption. You are responsible to back up and safeguard your data, including your pictures, and text, email and voicemail messages. Bell and Bruce Telecom may also require that you take proactive measures to protect your Device (for example, updating software). Bell or Bruce Telecom may delete your data and reset your Device to factory settings in certain circumstances. If you have concerns about unauthorized persons ordering Bell Services without your permission, you should investigate the appropriate use of parental controls, passwords and personal identification numbers for your account. You are responsible for payment of all Charges on your account which is why it is so important to protect your account and keep account information (including authorized users) up-to-date
Bell works hard to ensure the continuous, efficient operation of the Bell Services and enforces the rules contained in the Responsible Use Policy. Bell requires your compliance with the Responsible Use Policy and all applicable laws when using the Bell Services, including your safe use of Devices and specifically, your use of handsfree capabilities during situations when you might be distracted (such as driving, biking or walking with your Device). Not all Services work with all Devices – it is your responsibility to ensure that your chosen Device is able to fulfill your requirements, including that it is compatible with connecting technologies if you need handsfree or similar capabilities. Bell or Bruce Telecom may, but is not required to, monitor (electronically or otherwise) or investigate your use of Bell Services and networks, including Device location, network consumption (and how it affects operation and efficiency of the network and Bell Services), use of Programming (as defined in Section 26) or your content. Bell or Bruce Telecom may disclose any information necessary to satisfy any law, regulation, governmental or other lawful request from any applicable jurisdiction or as necessary to operate and optimize Bell Services and to protect itself or others and ensure Services are not being used contrary to the Responsible Use Policy
Yes. It is your responsibility to ensure that you have the rights to any content you post, upload, store, transmit or communicate to others using the Bell Services, including data, documents, videos, music, photos etc.. Bell or Bruce Telecom are not liable for the unauthorized use or distribution of this content (including third-party content).
Only as required to provide the Bell Services. In providing the Services, Bell may need to use, copy, adapt, transmit, display, publish and perform, distribute and create compilations and derivative works from your content. You acknowledge that Bell may store your content so you can access it, but that if you fail to access such content within a certain period of time (as determined by Bell), or if the applicable Service is modified or terminated, Bell may delete it without notice to you.
Bell may provide its own content as part of certain Bell Services, including programming packages and subscriptions, pay-per-view, on-demand and interactive services, applications, a la carte programming and any other related Services that Bell provides to you (“Programming”).
No. All Programming is provided on a “subject to availability” basis, may change in our discretion and may only be used by you in accordance with our Responsible Use Policy. Bruce Telecom will not refund charges or credit you for any blackout period or temporary interruptions.
No. Programming may not be redistributed, rebroadcast, transmitted or performed in any form, and no admission may be charged or any other consideration received by or for your benefit from any third party in return for allowing such third party to listen to or view any Programming provided by or through Bell.
You can always login to your self serve profile on bell.ca/MyBell to see if you are eligible for a Device upgrade. You will be required to enter into a new Agreement with Bell and/or Bruce Telecom at the time of the Device upgrade. Early upgrade Fees may apply. Special upgrade offers are made available in Bruce Teelcom’s sole discretion, and may be withdrawn at any time. You may change your Device at any time you like by paying full price for your new Devnice and any applicable Cancellation Fee in respect to your existing Agreement.
If you plan to stop using your Device, it is your responsibility to delete any personal information and content it contains. To do so, you must reset the Device to factory settings. Visit support.bell.ca to find out how. If you upgrade or replace your Device, Bell or Bruce Telecom may not be able to transfer your content. If your content is important to you, then ask whether the content can be transferred. You may be charged a fee for Bruce Telecom performing the transfer of content.
When you accept this Agreement, you agree to Bell installing, modifying, or removing Bell software or other software on your Device (which may include applications, features and settings on your Device and/or SIM Card) wirelessly or otherwise without additional notice. These updates may be required in order to continue receiving the Services.
It depends on whether we are providing you with Postpaid or Prepaid Services.
(a) Postpaid: If you purchase a Device from Bruce Telecom which does not meet your needs, you may return your Device (up to 2 Devices per subscriber) if the Device: (a) is returned within 15 calendar days of the start date; (b) is in “near new” condition with the original packaging, manuals and accessories; and (c) returned with the original invoice and receipt. You are responsible for all Charges incurred prior to your return of the Device. Bruce Telecom will not accept Devices with excessive usage in violation of Bell’s Responsible Use Policy. SIM Cards are not returnable once the packaging has been opened or the SIM Card is activated. If you are a person with a disability, the same conditions apply, however, you may return your Device within 30 calendar days of the start date.
(b) Prepaid: If you purchase a Device from Bruce Telecom which does not meet your needs, you may return your Device (up to 2 Devices per subscriber) if the Device: (a) is returned within 15 calendar days of the start date; (b) is in “near new” condition with the original packaging, manuals, and accessories; (c) is returned with the original invoice and receipt; and (d) has not exceeded 30 minutes of voice usage or 50MB of data usage. SIM cards are not returnable once the packaging has been opened or the SIM Card is activated. If you are a person with a disability, the same conditions apply, however, you may return your Device within 30 calendar days of the start date and double the corresponding permitted usage set out above.
As soon as you let us know that your Device has been lost or stolen, we can suspend your Service. If you report your Device as lost or stolen, and Bruce Teleocm has not been notified of its return within a specified time period, then the Device may be permanently disabled. Remember that this Agreement continues to apply even after you have reported your Device lost or stolen. What happens with your Charges or account balance depends on whether your Services with Bell are on a Postpaid or Prepaid Rate Plan, as set out below:
(a) Postpaid: You must pay (i) all Charges and Fees, plus applicable taxes, incurred up until such time as we receive your notice that the Device was lost or stolen; and (ii) either your minimum monthly Rate Plan Charge set out in your Critical Information Summary (if you continue this Agreement) (“Minimum Monthly Charge”) or the applicable Cancellation Fee (if you cancel this Agreement).
(b) Prepaid: In order to ensure that your future Prepaid funds are not compromised, we will suspend your recurring Charges and any automatic “Top Up” program that you participate in (as further described in Section 38) once you notify us that your Device was lost or stolen. However, the Active Period (as further described in Section 38) applicable to your existing Prepaid funds continues to run when the Device is lost or stolen. Accordingly, you must continue to manually Top Up your Prepaid account within 7 calendar days of the end of the active period applicable to the Prepaid funds in your account to maintain your existing Prepaid account balance.
Check your Device manual for troubleshooting tips that might help you solve the problem. You will also find troubleshooting information on our website at support.bell.ca. See Section 50 if your Device is covered by a manufacturer’s warranty and needs to be repaired. If you give your Device to Bruce Telecom for repair, you are responsible for backing up any personal information and content contained on the Device which you want to preserve and then deleting it (by resetting your Device to factory settings) prior to giving your Device to Bruce Telecom. Visit support.bell.ca to find out how.
If the Device was purchased as part of this Agreement and either the Device is within the manufacturer's warranty period you will be provided with a loaner device (along with related accessories) ("Loaner Device") for free, if we have one available. If Bruce Telecom is unable to provide you with a Loaner Device and you would otherwise have to pay a Cancellation Fee to avoid paying for Services during this time, then your Services will be suspended and you will not be charged for your Services while your Device is being repaired. If your Device is being repaired by Bruce Telecom and it is not covered by the manufacturer's warranty then you may be charged a Fee plus applicable taxes for the Loaner Device.
Simply return it to the retail store location specified by Bruce Telecom within 5 business days of receiving your repaired Device, unless instructed otherwise by Bell. Please remember that you must delete any personal information and content the Device contains (by resetting it to factory settings) prior to returning the Device to Bruce Telecom.
You're responsible for the Loaner Device. If you don't return the Loaner Device in good working order and without visible defects or damage, then you may be charged a Fee to replace the Loaner Device, as set out at bell.ca/repairfees without further notice. This Fee may be paid either in-store or, in some circumstances, applied to your account.
Your billing arrangement depends on whether we are providing you with Prepaid or Postpaid Services. You must pay all Charges, plus applicable Fees and taxes.
(a) Postpaid: If we are providing you with Postpaid Services, you will be billed monthly in advance. Your account will be assigned a billing date (“Billing Date”). On your first bill there will be Charges for any Services which were provided between your start date and Billing Date, so the total monthly Charges on your first bill may be different from the amount shown on your Critical Information Summary. Your bill will include Charges for your Rate Plan, your Add-ons and your Pay-Per-Use Services, Additional Usage Charges and any additional Fees, plus applicable taxes. Your bill is payable on receipt. Make sure you pay on time because all amounts owing which are not paid by you or received by Bruce Telecom by your next Billing Date are overdue and you will be charged and must pay interest at the rate of 3% per month (42.586% per year) (“Late Payment Charges”) on all overdue amounts calculated and compounded monthly from the Billing Date.
(b) Prepaid: If we are providing you with Prepaid Services, you will not receive a monthly bill. You must maintain a positive balance of funds in your Prepaid account in order to use the Services. To add funds to your account, you must “Top Up”. Taxes are extra. Prepaid funds are valid for a specified number of days starting from the time on the day they are added to your account (“Active Period”). Unused funds will expire at the end of the Active Period. Expired Prepaid funds will be restored if you Top Up your account within 7 calendar days of their expiry. If you Top Up your account before your existing Prepaid funds expire (or are used up), then your Top Up will be added to your existing Prepaid funds and the Active Period for the Top Up will apply to the combined amount of Prepaid funds. Prepaid funds are non-refundable. Any Prepaid funds which are added to your account on a promotional basis will have an active period of 30 calednar days from the date they are added to your account, unless otherwise indicated to you and are not restored or extended by Top Up. Any included but unused minutes, text messages or data in Prepaid Rate Plans or Add-ons will not carry over beyond the applicable Rate Plan or Add-on period. If you use an automatic Top Up program to add funds to your Prepaid account, the funds may take up to 48 hours to be deposited into your account. You cannot transfer any funds deposited into your Prepaid account to another account. Visit bell.ca/prepaid for additional information.
It depends on whether we are providing you with Prepaid or Postpaid Services. Bell may also have specific payment method requirements.
(a) Postpaid: Your charges for the Bell Services will be on your Bruce Telecom bill. You can pay your bill online through your bank account, by cheque (through the mail) or by credit card, unless otherwise advised. You may also set up a pre-authorized payment plan (which may be required to obtain certain Services). If you provide a credit card or bank account (or other pre-authorized payment method) to Bruce Telecom for your monthly payments, you authorize Bruce Telecom to charge your credit card or debit/charge your account for all outstanding Charges, additional Fees, applicable taxes and account balances due under this Agreement, including any applicable Late Payment Charges and Cancellation Fees (as defined in Sections 38 and 57 respectively). You confirm that the credit card or bank account from which you have authorized payment is in your name, is valid and has not expired. your current authorized bank account information is on your Pre-authorized Debit Authorization form. Bruce Telecom may charge your account a Fee plus applicable taxes if your payment is refused by your financial institution for insufficient funds to the extent permitted by law. This Fee is to offset costs incurred by Bruce Telecom.
(b) Prepaid: You have a variety of options to Top Up your Prepaid funds. You can Top Up with your credit card or a prepaid card, or participate in a monthly Top Up program with a pre-authorized credit or debit card, or pre-authorize your credit card and do one-time Top Ups with your assigned personal identification number.
Yes. If we notice usage inconsistent with your normal usage pattern, for example, Bruce Telecom may require you to pay certain amounts owing on an immediate interim basis, and in advance of your next Billing Date. If this happens, you must pay these amounts on or before the required payment date to avoid suspension or termination of your Bell Services. If your account is subject to a credit limit, you must ensure your usage Charges and Fees (both billed and unbilled) remain below your assigned credit limit to avoid suspension of your Services.
To correct any payment made by you through electronic means (such as Internet or telephone banking or ATM machine), you must ask your financial institution to correct the error.
By entering into this Agreement, you agree to receiving one bill for the Bell Services and the other services provided by Bruce Telecom.
You have to contact us within 90 days of either the Billing Date (for Postpaid Services) or the date the Charges and Fees were incurred (for Prepaid Services) otherwise we assume you accepted them. Any Charges or Fees you are questioning will not be considered past due unless Bruce Telecom has conducted an investigation and concluded that the Charges or Fees are correct and there is no basis for the dispute, or reasonably believes you are using the dispute to evade or delay payment. All undisputed portions of the applicable Charges and Fees and applicable taxes must be paid by the required payment date. Any undisputed and unpaid amount will be considered past due and you will be charged, and must pay, the applicable Late Payment Charge. If you are entitled to a credit from Bruce Telecom, you confirm that you have made no separate claim for a refund for the same amount from a financial institution. Bruce Telecom will apply any credits due to you from Bruce Telecom against future Charges and Fees payable.
Bruce Telecom will apply any discounts, incentives or promotions to your account while: (a) Bruce Telecom maintains these discounts, incentives, or promotions; and (b) you meet the applicable eligibility requirements. Bruce Telecom may change any discounts, incentives or promotions and their eligibility requirements at any time. Discounts, incentives and promotions may take more than one billing cycle to be applied and appear on your bill and will not be applied retroactively. Before making any changes to your Bell Services please review applicable restrictions and/or eligibility requirements, as certain changes may result in a loss of, or changes to, discounts or promotions. Please note, promotional pricing will not apply to partial billing periods (this means, for example, if a Bell service is cancelled in the middle of a billing period, you will not receive promotional pricing for that partial billing period).
Bell does not provide emergency services, but does provide a 9-1-1 Service to assist with emergency call routing (as described earlier). In addition to any 9-1-1 Service Fee Bell may charge you itself for providing emergency call routing, Bell is required to remit mandatory 9-1-1 Fees in accordance with applicable law to some provincial or territorial governments for their provision of emergency services (“Government 9-1-1 Fees”). These charges will be passed along to you on your Bruce Telecom bill. You agree to pay any applicable mandatory Government 9-1-1 Fees. Visit bell.ca/e911 for details. See Section 6 for limitations that apply to Bell’s emergency call routing 9-1-1 Service.
Bruce Telecom may require a security deposit and will provide you with the reason for requiring a deposit. Deposits will earn simple interest based on a rate of 1% above the Bank of Canada’s Target for the Overnight Rate in effect, calculated monthly on the last day of your monthly billing cycle, prorated for any partial month Bruce Telecom holds the security deposit. When the Bell Services are cancelled or the conditions justifying the security deposit no longer apply (typically when you make six (6) consecutive monthly bill payments in full and on time), Bruce Telecom will apply the security deposit and any earned interest against any outstanding amount owing, then refund you the balance of the deposit, if any, within 30 calendar days. Accounts with multiple subscribers will have the security deposit refunded on the earlier of when all subscribers on the account have cancelled Services or after six months from the last subscriber being added to the account and the account remaining in good standing.
Remember you are responsible for keeping the contact and payment information you provide to Bruce Telecom for yourself and any authorized users (including name, mailing address, email address, telephone number, credit card or bank account information) up to date. Visit Bruce Telecom or call us to confirm that the information we have on file is correct. If you do not provide a forwarding address you may forfeit any outstanding credits or deposits on your account.
To the extent permitted by applicable law, Bell or Bruce Telecom makes no warranties, representations, claims, guarantees or conditions of any nature, express or implied, including fitness for a particular purpose, merchantability, title or non-infringement, with respect to any Bell or Bruce Telecom Services and does not guarantee that communications are private or secure. Bell or Bruce Telecom assumes no liability for any claims, damages, losses or expenses arising out of or otherwise relating to (i) the unavailability of any Bell Services (including any service outage or disruption), even where such unavailability occurs after activation of the Bell Services; and (ii) any changes to the networks or geographical coverage areas (both in and out of Canada).
Bruce Telecom is not the manufacturer of your Device. Your Device purchased from Bruce Telecom is subject to the manufacturer’s warranty, which is valid typically for one year from the purchase date of your Device with your original receipt. Some Devices may have a longer warranty period. Please review the manufacturer’s warranty provided with your Device or through the manufacturer’s website to understand what protection it offers and the duration of the warranty. To the extent permitted by applicable law and unless otherwise expressly provided for by Bell in writing or as set out below, Bell and Bruce Telecom make no warranties, representations, claims, guarantees or conditions of any nature, express or implied, including fitness for a particular purpose, merchantability, title or non infringement, with respect to Devices that you purchase, or otherwise acquire title to and ownership of, from Bell or Bruce Telecom. Implied warranties as to the quality or fitness for a particular purpose may cover your Device if you advised Bruce Telecom of the particular purpose for which you will require the Device, if you were not able to inspect the Device for defects or if the warranty is an industry practice. For repairs to an Iphone Device covered by the manufacturer’s warranty, contact Apple at https://support.apple.com. For all other Devices covered by the manufacturer’s warranty, please visit the manufacturer’s website or bring your Device to any Bruce Telecom location. If your Device is not covered by a manufactuer’s warranty, Bruce Telecom may, but is not required to, arrange with the manufacturer on your behalf to repair an out of warranty Device and will charge you Fees plus applicable taxes for such repair Services, which you will be advised of before being charged.
To the extent permitted by applicable law, Bell and Bruce Telecom’s liability for negligence, breach of contract, tort or other causes of action, including fundamental breach, is limited to payment, upon request, for actual and direct damages of a maximum amount of the greater of $20 or an amount equal to the Charges payable by you during any Service outage. Other than the above-mentioned payment and to the extent permitted by applicable law, Bell and Bruce Telecom are not responsible to anyone for any damages, including direct, indirect, special, consequential, incidental, economic, exemplary or punitive damages. This limitation of liability does not apply to damages resulting from physical injuries, death or physical damage to your property wholly caused by Bell or Bruce Telecom’s gross negligence.
In addition to the circumstances specifically described elsewhere in this Agreement where Bell or Bruce Telecom have already stated it is not responsible for any claims, losses or damages, including Section 51, Bell or Bruce Telecom will not be responsible for any claims related to the distribution of content by you or third parties. More generally, Bell or Bruce Telecom will not be responsible for failing to meet obligations due to causes beyond its reasonable control, including work stoppage, labour disputes and strikes, pandemics, war, terrorism, civil insurrection, government decree, failure of the public power grid, unlawful acts, your failure to act in accordance with this Agreement, or the act or omission of a telecommunications carrier whose network is used in establishing connection to a point which Bell or Bruce Telecom do not directly serve, acts of nature and all other force majeure events.
Yes. By giving you at least 30 calendar days’ prior notice in writing, Bruce Telecom may change: (a) your Prepaid Services and associated Charges; (b) Bell Services which are provided to you on a Month-to-Month Term (including Add-ons and Pay-Per-Use Services) and associated Charges; and (c) Fees. Such changes may include the modification or termination of a Service. Bruce Telecom may only change other Bell Services and their associated Charges in accordance with applicable law. Bruce Telecom may give you notice of a change by posting it on brucetelecom.com, by including it on your bill, by sending it to you by email or text message, or by any other reasonable method. This notice will clearly identify the change and provide the effective date. Also, as required by law, this notice will set out the new term, or amended term and the term as it read before. By taking no action, you accept the change.
If you want to refuse the change, your remedy is to cancel the impacted Bell Service or the Agreement (see Section 56). Subject to Bruce Telecom’s right to make these changes, no other statements (written or verbal) will change this Agreement.
You may not make any changes to these Terms of Service. However, depending on the Bell Service you subscribe to and your Rate Plan details, you may be able to add or remove certain Services, subject to Section 16. You will need to check your Service details to see if additional Fees or Charges may apply.
We’ll be sorry to see you go, but if you need to, you may contact Bruce Telecom to cancel some or all of your Bell Services. Cancellation is effective the date Bruce Telecom receives your cancellation notice (or the date you request the cancellation to take effect) (“Cancellation Date”) and you will be charged and must pay the applicable Charges, Fees and taxes up until the Cancellation Date. If you have a credit owed to you for under $10 after your Postpaid account is closed, you must contact Bruce Telecom to request that a cheque be mailed to you. Credits owed to you on your Postpaid account over $10 will be sent to your preferred mailing address automatically. SIM Cards will be deactivated and may not be reactivated. If you have a Prepaid account and use an automatic Top Up program to add funds to your account, please contact us to cancel the automatic Top Up.
That depends. If you cancel a Bell Service that is subject to a Commitment Period prior to the end date, you must pay Bruce Telecom a Cancellation Fee. The Cancellation Fee will be your remaining Device balance at the time of cancellation, as determined in accordance with the “Early Cancellation Fee” section shown on your Critical Information Summary (“Cancellation Fee”), plus any applicable taxes. If you have no remaining balance outstanding on your Device discount and you are on a Month-to-Month Term (or you have a Prepaid account) you will not be charged a Cancellation Fee. The Cancellation Fee is not a penalty.
Bruce Telecom may disconnect any Bell Service or terminate this Agreement if: (a) you fail to pay an account that is past due, provided the amount owing exceeds $50.00 or has been past due for more than two months; (b) you fail to provide or maintain a reasonable security deposit or alternative as requested byBruce Telecom; or (c) you have previously agreed to a deferred payment plan with Bruce Telecom and you fail to comply with its terms. If Bruce Telecom is about to disconnect your Service, you will be provided with a minimum of 14 calendar days notice prior to disconnection, and that notice will let you know (i) the reason for the disconnection and amount owing; (ii) the scheduled disconnection date; (iii) information on the availability of deferred payment plans; (iv) the amount of the reconnection charge (if applicable); and (v) contact information for a Bruce Telecom representative who can speak with you about the disconnection. Bruce Telecom will attempt to notify you at least 24 hours in advance of your scheduled disconnection unless repeated attempts to contact you have failed. Disconnection will always occur on weekdays between 8a.m. and 9p.m. or on weekends between 9 a.m. and 5 p.m. (unless the weekday or weekend day precedes a statutory holiday, in which case disconnection may not occur after noon) in your province or territory of residence. See Section 43 if you dispute any Fees that are past due.
Yes. To the extent permitted by applicable law, Bruce Telecom can cancel any Service or this Agreement upon a minimum of 30 days prior written notice to you, including where Bell or Bruce Telecom ceases to offer a Service to which you subscribe. Bruce Telecom can, without notice and for cause, suspend, cancel or refuse to provide Bell Services to you (including blocking numbers or area codes), or disable your Device. Cause includes: (a) Bruce Telecom would have to incur unanticipated, unaccounted for, unusual or unreasonable expenses to provide any Bell Service (such as certain conference services or adult services or to high-cost areas); (b) Bruce Telecom has a reasonable suspicion that fraudulent activity has occurred or is likely to occur; (c) If your Prepaid account remains at $0 for 120 calendar days (or other applicable period) (note: you will also lose your mobile number and other identifiers); (d) you fail to comply with any part of the Agreement, including the Responsible Use Policy; or (e) your use of Bell Services is not consistent with your ordinary usage patterns.
If Bruce Telecom cancels your Bell Services for cause, a Cancellation Fee plus applicable taxes will be charged to your account.
Unless you are told otherwise (for example, in circumstances set out in Section 35), you are responsible to pay for Bell Services even while they are suspended. If your Bell Services are suspended and the reason for suspension has not been resolved within 14 calendar days from the suspension date, Bruce Telecom may cancel your Bell Services. If you wish to resume your subscription to any Bell Service, you must pay the applicable (re)connection Fee as set by Bruce Telecom, plus applicable taxes. Bruce Telecom is not responsible for notifying any third-party providers of services, merchandise or information of the termination of the Bell Services or this Agreement.
Yes. The following sections will continue to survive: Sections 38-46 (Billing and Payment), Sections 47-48 (Your Information), Sections 49-52 (Warranties and Limitation of Liability), this Section 62 and the “Our Agreement Page” will remain in effect even after the applicable Bruce Telecom Service or Agreement has been cancelled.
If any part of this Agreement becomes unenforceable, the remaining parts will continue to apply to you andBruce Telecom. Remember that even if Bruce Telecom decides not to enforce any part of this Agreement for any period of time, that part still remains valid and Bruce Telecom can enforce it in the future.
Bruce Telecom is federally regulated. This Agreement is governed by the federal laws and regulations of Canada, including the Canadian Radio-television and Telecommunications Commission’s Wireless Code of Conduct which sets out the basic rights of all wireless customers and can be found at crtc.gc.ca, along with additional helpful information.
If you have a complaint that Bruce Telecom’s Customer service department (contact information listed below) has been unable to resolve to your satisfaction, you can contact the Commissioner for Complaints for Telecommunications Services (CCTS): P.O. Box 81088 Ottawa, Ontario, K1P 1B1. Toll-free: 1-888-221-1687. TTY: 1-877-782-2384. Fax: 1-877-782-2924. Email: email@example.com. CCTS website information is at: ccts-cprst.ca.
Bruce Telecom may transfer or assign all or part of this Agreement (including any rights in accounts receivable) at any time without prior notice or your consent. You may not transfer or assign this Agreement, your account or the Bell Service without Bruce Telecom’s prior written consent.
Inform Bruce Telecom Customer Care at 1-866-517-2000 if you require this agreement in an alternative format.
You are receiving this Agreement in English because you requested a copy in English. Vous avez demandé que cette entente ainsi que tous les documents en faisant partie soient rédigés dans la langue anglaise mais si vous souhaitez que votre entente soit en français, veuillez communiquer avec nous, aux coordonnées indiquées à la fin de ce document.
Bruce Telecom offers the Bell Services in its capacity as an authorized reseller and agent of Bell Mobility Inc.
Are there any rules regarding my use of Bell Services, the Bell networks or my Device?
Yes. Bell encourages all of its Customers to use the Bell Services responsibly. Abuse or misuse of Bell Services, the Bell networks, or Devices impacts all Customers and is something Bell takes very seriously - and which could result in the termination of your Agreement with Bell, or lead to criminal or civil charges. Bell may immediately suspend, restrict, change or cancel all or part of your Services and modify or deactivate your Device without notice or take other necessary protective measures if Bell has reasonable grounds to believe there is a breach of any of these provisions. For example, you are prohibited from:
- (a) using, enabling, facilitating, or permitting the use of any Bell Service or your Device for an illegal purpose, criminal or civil offence, intellectual property infringement, harassment (including cyberbullying, cybercrime, disruptive, intimidating, annoying or offensive calls/transmissions), or in a manner that would breach any law, regulation or the policies of any Internet host;
- (c) enabling, facilitating or permitting the transmission of unsolicited messages such as spamming or phishing. Bell may (i) filter any message determined by Bell to be spam from your in-box to an anti-spam folder and delete this message; and (ii) set a limit on the number of messages a Customer may send or receive through e-mail;
- (d) uploading or downloading, making available, transmitting, posting, publishing, disseminating, receiving, retrieving, storing, linking to or otherwise reproducing, offering, distributing, enabling or providing access to information, software, content, files or other material which: (i) is confidential or protected by copyright or other intellectual property rights without prior authorization of the rights holder(s); (ii) is defamatory, discriminatory, violent, obscene, child pornography or hate propaganda; (iii) constitutes invasion of privacy, impersonation, forging, appropriation of identity or unauthorized linking or framing; or (iv) is designed to assist users in defeating technological protection measures (like geoblocks), registration and any other anti-theft mechanisms or in the fraudulent use of telecommunications or broadcasting services;
- (e) using any Bell Service for the purpose of reselling, remarketing, transferring, sharing or receiving any charge or other benefit for the use of any Bell Service, or for continuous data transmission or broadcasts (including multi-media streaming, automatic data feeds, automated machine to machine connections or peer-to-peer file sharing, voice over Internet protocol or any other application that is not made available to you by Bell which uses excessive network capacity), or to provide a substitute or back-up for private lines or dedicated data connections such as DSL and/or to operate any server system. If you engage in any of these activities you will pay in full all charges billed to you at a rate which will be the greater of the in-market rate or $30 per megabyte plus applicable taxes, regardless of the total amount due;
- (f) attempting to receive any Bell Service without paying the applicable Fees, modifying or disassembling your Device (including the alteration, copying, reproduction of or tampering with electronic serial numbers, IMEI or other identification, signaling or transmission functions or components of your Device), changing any identifier issued by Bell or a Bell company, attempting to bypass Bell's network, or rearranging, disconnecting, removing, repairing or otherwise interfering with Bell Services, Bell Equipment or Bell's facilities;
- (g) excessive use of Bell Services. Bell considers that data usage in excess of 25GB per billing cycle is disproportionate and excessive for network management purposes. Customers whose wireless usage exceeds this threshold may, in Bell's sole discretion, have their Services suspended, disconnected, changed or restricted, including having data speeds reduced to as low as 16 kbps;
- (h) adapting, reproducing, translating, modifying, decompiling, disassembling, reverse engineering or otherwise interfering with any software, applications or programs used in connection with Bell Services (whether owned by or used under licence to Bell) for any purpose including "testing" or research purposes; or modifying, altering, or defacing any of the trade-marks, or other intellectual property made available through Bell Services or using any indemnity or intellectual property except for the express purpose for which such intellectual property is made available to you through Bell Services;
- (i) posting or transmitting any content, data or software containing a virus, "cancelbot", "Trojan horse", "worm" or other harmful or disruptive component or committing any act which may compromise the security of your Internet host in any way (including analyzing or penetrating a host's security mechanisms); and
- (j) using harassing or abusive language or actions, whether verbal, written or otherwise, directed at Bell employees, suppliers, agents and representatives.
Bruce Telecom offers the Bell Services in its capacity as an authorized reseller and agent of Bell Mobility Inc
The Bell companies have long been committed to maintaining the accuracy, confidentiality, security and privacy of your information, earning Bell a reputation as a leader in the protection of Customer privacy. To continue to earn your trust, we want to keep you up-to-date on your rights as our Customer and on how the Bell companies use and safeguard your personal information.
- Your name, address and phone number(s).
- Other information about the Bell product(s) that you subscribe to, such as calling features or Bell TV programming.
- Your service usage such as wireless call records, long distance usage or Internet surfing habits.
- Account information such as the status of your account or your method of payment.
How and why does Bell collect personal information?
We collect information during the application process, when communicating or transacting business with you, when you browse the Internet using your device, laptop, computer or TV, and when providing you with service. Occasionally we collect information about you from third parties, such as credit reporting agencies for credit checks.
We collect information to:
- Establish and maintain a responsible commercial relationship with you. For example, we may collect information to confirm your identity or to establish creditworthiness.
- Understand your needs and preferences to recommend relevant offers, products, services and bundled discounts on behalf of Bell and its affiliates and third-party marketing partners.
- Understand who the people are that use our products and services, how they use them, and how we can improve them.
- Manage and develop Bell's business and operations. For example, we monitor usage volumes in order to plan and provision our communications networks. We also track product sales to determine the success of features, promotions and pricing.
- Meet legal and regulatory requirements. For example, we may be required to collect information by a court order or to demonstrate compliance with a CRTC requirement.
Your personal information will not be used for any other purpose without your consent.
Questions or concerns about your privacy?
We'd be happy to discuss any questions or concerns you may have about your privacy. To reach us, please visit bell.ca/contact us.
If you still have unresolved privacy concerns, you can write to the Bell Privacy Ombudsman at:
The Office of the Bell Privacy Ombudsman
160 Elgin St.
Ottawa ON K2P 2C4
Or by email at firstname.lastname@example.org
We're here to help. If you have any questions about your Bruce Telecom Service or your Agreement, we'd be happy to help. Contact us anytime online at brucetelecom.com, or call 1-866-517-2000 Monday to Friday from 8:30 a.m. to 6 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. Our mailing address is: 3145 Highway 21, PO Box 80, Tiverton, ON N0G 2T0.