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If it exceeds the maximum message size, it will "bounce back" to you being rejected due to size. You can then zip the attachment with a compression program to make it smaller, or if sending multiple files, send the files a few at a time to make the emails smaller.

  • When you exceed the maximum of 200Mb, your mailbox will automatically lock. The first step to fix this is to clear the mailbox to below the 15Mb soft limit explained above. This can be done one of two ways. Either by going to our Webmail site at http://webmail.bmts.com and deleting the emails manually, or by calling our tech support at 1-866-517-2000 (519-368-2000 locally) with option 1, and we can clear everything in it at once.
  • The second step is to unlock the mailbox. The system automatically locks/unlocks mailboxes at 8am every morning. If you wish for it to be unlocked before then, you may call one of the numbers above and have it unlocked manually.

Yes! Email is not the only way to become infected with a virus. Flaws in your computer's operating system may make it vulnerable to infection just by being on the Internet. For this reason you should install an antivirus program and keep it up to date. You should also ensure you regularly check for and install any patches released for your computer by the author of your Operating System.

A single email sent to a user or by a user may not exceed 10 Megabytes. Remember that attachments are MIME encoded. Depending on type of file you are trying to send, you may not be able to attach a file larger than 7.5 Megabytes due to encoding.

First, gather some information about your email account.

  1. Type of email account you have (Bruce Telecom uses POP or IMAP)
  2. Your email address (user@brucetelecom.com)
  3. Your account password
  4. Mail server ("host") names (mail.bmts.com for incoming and smtp.bmts.com for outgoing)

 Next, follow these steps to configure Mail:

  1. Open Mail.
  2. Choose Preferences from the Mail menu. If you have not yet set up any accounts, the Mail Setup window appears, and you can skip to Step 7.
  3. Click the Accounts icon in the Mail Preferences window.
  4. Click Create Account.
  5. Choose the correct account type from the pop-up menu.
  6. In the Description field, type any name you would like to use to identify the account. This is the name that will appear in your list of accounts.
  7. Using the rest of the information you gathered, complete the rest of the fields. Bruce Telecom does not use secure authentication when sending.
  8. If desired, click the Account Options tabs to change the default account behavior.
  9. Click OK when you are finished.

Repeat these steps for any other accounts you want to set up.
If you've set things up but can't seem to get or send email, please feel free to contact us using the link below.
 

Let's Connect!

Let's Connect

Visit our FAQ page for answers to popular inquiries.

Local Callers :
519 368-2000

Long Distance Callers :
1-866-517-2000

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