FAQs

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  1. Users are prohibited from sending unsolicited bulk email messages. Such material can only be sent to those who have explicitly requested it. 
  2. Customers may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such email.
  3. Malicious email or flooding a user or site with numerous large messages is prohibited.
  4. Forging email header information is prohibited.

Full information regarding the terms and conditions of using Bruce Telecom can be found here.
 

If it exceeds the maximum message size, it will "bounce back" to you being rejected due to size. You can then zip the attachment with a compression program to make it smaller, or if sending multiple files, send the files a few at a time to make the emails smaller.

  • When you exceed the maximum of 200Mb, your mailbox will automatically lock. The first step to fix this is to clear the mailbox to below the 15Mb soft limit explained above. This can be done one of two ways. Either by going to our Webmail site at http://webmail.bmts.com and deleting the emails manually, or by calling our tech support at 1-866-517-2000 (519-368-2000 locally) with option 1, and we can clear everything in it at once.
  • The second step is to unlock the mailbox. The system automatically locks/unlocks mailboxes at 8am every morning. If you wish for it to be unlocked before then, you may call one of the numbers above and have it unlocked manually.

Yes! Email is not the only way to become infected with a virus. Flaws in your computer's operating system may make it vulnerable to infection just by being on the Internet. For this reason you should install an antivirus program and keep it up to date. You should also ensure you regularly check for and install any patches released for your computer by the author of your Operating System.

A single email sent to a user or by a user may not exceed 10 Megabytes. Remember that attachments are MIME encoded. Depending on type of file you are trying to send, you may not be able to attach a file larger than 7.5 Megabytes due to encoding.

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Visit our FAQ page for answers to popular inquiries.

Local Callers :
519 368-2000

Long Distance Callers :
1-866-517-2000

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