There are key differences between traditional 9-1-1 and VoIP 9-1-1 service. With traditional phone service your 9-1-1 call is forwarded directly to the nearest emergency response centre. With VoIP phone service your 9-1-1 call is forwarded to a third-party service provider, then routed to the emergency response centre. Important things to remember:
- You must be able to verify your location
Because VoIP adapters are portable, emergency operators may not have your current name, location or contact info.
- Be prepared during any service interruption
It is highly recommended to have alternate phone service such as a cell phone in the event of a power, network or Internet outage.
- Keep your service address up-to-date
If you move or change the physical address of your VoIP adapter you will need to contact Bruce Telecom.
Please refer to the full terms of service related to VoIP at www.brucetelecom.com/termsofservice