Bruce Telecom Logo Home Phone Digital TV Internet Wireless Bundles Support
 
About Us
News
Careers
For Business
Contact Us
Webmail
E-Billing
Follow us on Facebook Follow us on Twitter! Watch Bruce Telecom's YouTube Channel
Home PhoneInternetDigital TVRepairVoipWireless
Support services that are really something to talk about

DIGITAL TV SUPPORT

red arrowBack

Connection Questions
Why is my set-top box black on bootup with a blank screen?

It may be downloading new firmware. If the ethernet light is continuously flashing on and off, with nothing on the screen, it is downloading firmware. This can take anywhere from 3 or 4 minutes to 20 minutes, depending on size of the image and bandwidth available.

Contact technical support if this state continues after waiting 30 minutes without television service being restored. Interrupting the download process will restart the download and will take longer to complete.