Try rebooting your computer, modem and router (powering them down and then back up). This solves about 50% of the problems that our technical support staff deal with on a daily basis.

If you are not able to connect to the Internet, make sure that all of your cables are connected. If they are, check for dial tone, if there is no dial tone, you should contact our repair department.

If you continue to experience technical difficulties, please have the following information available and contact our Technical Support line.

The number for support is :

       519 368-2000(press #2)    

or

      1-866-517-2000 (press #2)

• Have as much information as possible.  If your computer locks up, know what programs are running.  If you receive an error message, write it down.
• Before you call, be at your computer and have it turned on.  Our technicians may ask specific questions regarding your computer configuration in order to assist with the problem.